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Rental FAQs

Q: Is a deposit required and when do I need to pay?

A: There will be no deposit required at the time of booking, but the full rental fee is due 30 days before check in. If you book a rental that is less than 30 days before check in payment is due immediately.

Q: How can I pay?

A: We accept payment by check, bank draft (in US Dollars), or credit card. If you do not wish to pay by check, or if we do not hear from you, your credit card on file will be automatically charged on the due date, 30 days prior to check in.

Q: What is your cancellation policy?

A: There will be no refunds for cancellations or changes to booking dates if cancelled within 30 days of your check in.

We strongly suggest purchasing Red Sky travel insurance to protect your vacation investment and for cover if an unforeseen event occurs such as sickness, injury or trip delay. Red Sky travel insurance is your best option to protect your vacation rental investment. To review coverage and the policy, please log on to www.suntrippreserver.com. We offer the Red Sky travel insurance when booking online and our Reservation team can also help add this valuable coverage to your reservation.

On some occasions as a courtesy to our guests we may be able to refund part of your rental fee; however, this is only if we are able to re-book the dates you have canceled. There are no guarantees that we will be able to re-book the dates, however we will do our best.

Q: Do I need to meet someone to pick up keys?

A: In most cases you are able to check yourself in with the codes that will be emailed to you about 7 days before check in. However some properties require us to meet you with the keys. You will be advised.

Q: When is Check in and check out?

A: Check in is at 3:30 pm or later and check out is no later than 10:30 am. Early check in and late check outs can be arranged for a fee if the rental calendar permits, but we cannot make any guarantees. If you need a place to store your luggage before check in or after check out we recommend calling Paradise Transport & Luggage Services (808) 499-4561 to make arrangements for them to drop off your luggage after check in or pick it up after checkout.

Q: Why am I paying for Damage Protection?

A: A nonrefundable Damage Protection Fee is added to this reservation for the protection of the Renters. This low cost of $39 covers unintentional property damages up to $1500. The coverage includes but not limited to common damages/losses such as towels, bedding, kitchenware, houseware, or cost of replacing lost keys. Each of these items may cost over $200 to replace if damaged or lost. If you wish to decline this coverage you may do so, however you will be required to pay a $1,000 damage deposit charged to credit card on file and is due 10 days before arrival.

Q: Do you offer transportation to and from the airport?

A: For transportation to a from the airport may we recommend Paradise Transport & Luggage Services. Make sure to contact them ahead of time for reservations at (808) 499-4561.

Q: Do I get daily cleaning services?

A: Your cleaning fee covers the cost of cleaning the property when you check out. If you would like to pay for an additional cleaning during your stay then please contact us and we'll do our best to have it arranged.

Know Before You Go:

We provide bath towels, beach towels, bedding, and hair dryer for you. Each bathroom will have one set of travel sized shampoo, conditioner, lotion, bath soap and 4 rolls of toilet paper to get you started and it will be up to you to buy more if you run out. The property will also have a small supply of dish washing liquid, hand soap, dishwasher tablets (if the property has a dishwasher), and trash bags. Once these amenities are done you will need to supply your own for the rest of your stay. Other kitchen items include a rice cooker and a tea kettle.

There are two grocery stores in the area where you can purchase food and supplies for your stay. The most affordable grocery store in the area is the Safeway located at 888 Kapahulu Ave. which is about a 5-10 minute drive from most areas of Waikiki. If you prefer to shop in Waikiki the Food Pantry grocery store is within walking distance from most of our Waikiki properties. The food pantry is located at the corner of Kuhio Ave. and Walina Street. The selection and prices are not as good at the Food Pantry, but it is very convenient. Click Here for a map to Safeway or Click Here for a map to Food Pantry.

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